Company Order Policy / Terms & Conditions

Industrial Injection is a Bosch authorized, full-service, drive-in repair and performance shop. We offer bumper to bumper service and repairs by the best certified technicians. A complete exchange program for fuel pumps, injectors, turbochargers, powerstroke injectors, torque converters and transmissions is available.

Repair, Upgrade or Exchange

Need a repair, upgrade, or exchange? Industrial Injection can supply you with quality products at reasonable prices.

Shipping & Mailing

Industrial Injection ships and receives UPS daily. With immediate deliveries in the Salt Lake area, or we can use any courier or freight service you may request.

PRICING AND DESCRIPTIONS

While we try to make sure that all prices posted on this site are accurate at all times, we are not responsible for typographical and other errors that may appear. If the posted price for a product or service that you are interested in is incorrect due to typographical or other error, our staff will endeavor to inform you as soon as we become aware of the error. We make every effort to provide you the most accurate, up-to-the-minute information; however, it is your responsibility to verify with us that all details listed are accurate.

INJECTOR INFORMATION

All injectors are sold as individual items. To buy a set of injectors you must add the quantity you want to buy to the cart.

Core Charge Policy Click Here »

Return Policy

Merchandise Return Policy

To ensure your satisfaction, we permit our customers to return items purchased from Industrial Injection Service, subject to the limitations and procedures set forth below.

30 Day Return Period

You may return an item purchased from Industrial Injection Service for any reason up to 30 days from the original Invoice date, provided that the item has not been installed and is in “brand-new” condition. 15% restocking fee will be assessed.

Return Merchandise Authorization

To return an item, you must first request a Return Goods Authorization (or “RGA”) number. To obtain an RGA number, please call (800) 955-0476, Option 1 to speak with one of our Customer Service Representatives and provide them with the following information: original invoice number; part number; serial number (if applicable); quantity; reason for the return with as much detail as possible; and any other relevant information that will help us process the return with speed and accuracy. RGA numbers will only be issued to current customers.

Unauthorized Returns

Items returned to Industrial Injection Service without a valid RGA number will not be processed. Industrial Injection Service will not be responsible for unauthorized returns.

Restocking Fee

All returns will be subject to a 15% restocking fee.

Return Shipping Procedures

Please carefully box the item to be returned and clearly print the RGA number on the outside of the shipping box. Please add the RGA number to the packing slip and place it inside the box. Only return the item(s) listed on the RGA. The item must be shipped to Industrial Injection Service with all shipping costs/duties prepaid. Freight collect shipments will be refused. You may be required to provide a tracking number for proof of delivery in the event is needed. Industrial Injection Service is not responsible for lost shipments.

Return of Defective Products

Items that do not function correctly or are flawed in a material way are considered defective. Manufacturer policies vary regarding product warranty and handling of defective items. Some defective returns may require manufacturer approval and, in certain cases, the manufacturer may require you to work directly with them to authorize the return. In the event that you purchase a defective item from Industrial Injection Service, the Customer Service Representative will do everything in his or her power to ensure that the item is replaced as quickly as possible, subject to the guidelines of each manufacturer’s policy. Please provide the Customer Service Representative as much detail as possible when requesting an RGA # for a defective item. Defective items will not be subject to the 15% restocking fee.

Non-Returnable Products

Special order items, replacement parts, items that have been installed, and obsolete or discontinued products are not eligible for returns.

Shortage Claims and Shipping Errors

Please carefully inspect all shipments upon receipt. If you have received fewer items than the quantity ordered or a different item from the one ordered, please contact Customer Service Representative so that we can provide you with the correct item(s) and/or issue an appropriate credit. Any shortage claims or shipping errors must be reported within three days from the receipt of the shipment.

Products Damaged During Shipment

Truck shipments should be inspected at the time of delivery. Any obvious damage to the shipment should be noted on the Bill of Lading. Upon unpacking the shipment, you must make any claim for product damage during shipping directly to the trucking company. For damaged UPS or FedEx shipments, please contact a Customer Service Representative; we will handle the claim on your behalf.

Credits

Credits will be issued upon receipt, inspection and approval of the returned items, net of any applicable restocking fees. Please allow ten business days from the date we receive the returned product to process the RGA and issue the appropriate credit.

TERMS AND CONDITIONS
These Terms and Conditions (these “Terms”) are the only terms that govern the provision of goods and services by Industrial Injection Services Inc.,
a Utah corporation (the “Company”), to the purchaser and/or recipient of such goods and services set forth on the reverse side of these Terms (“you”) and supersede and replace any and all prior or contemporaneous understandings, promises, negotiations, communications, representations and warranties that may have been provided to you, express or implied, written or oral; provided that the express terms set forth on the reverse side of these Terms (the “Company Form”) shall prevail to the extent inconsistent with these Terms. The Company’s provision of goods and services does not constitute acceptance of any of your terms and conditions and such terms and conditions do not serve to modify or amend these Terms.

GOODS AND SERVICES.

The Company will provide the goods and services set forth on the Company Form in a commercially reasonable manner, subject to these Terms. In consideration therefor, you agree to pay all amounts set forth on the Company Form, plus any additional costs and charges that arise in the course of performing the Company’s obligations hereunder; provided that the Company will use commercially reasonable efforts to give you notice of such costs and charges (to the extent material) prior to the incurrence thereof. The Company will use commercially reasonable efforts to meet reasonable performance dates specified on the Company Form, if any; provided that any such dates shall be estimates only and the Company shall have no liability for failing to meet any such dates. You acknowledge and agree that (a) any requests for changes to the good and services set forth on the Company Form must be approved by the Company in writing, which approval will not be unreasonably withheld, and (b) the Company may, from time to time and without first obtaining your consent, make immaterial changes to the goods and services set forth on the Company Form.

YOUR OBLIGATIONS.

You will cooperate with the Company in all matters related to the goods and services provided to you by the Company and respond promptly to any Company request to provide direction, information, approvals, authorizations or decisions that are reasonably necessary for the Company to provide such goods and services, and the Company shall have no liability with respect to any such direction, information, approvals, authorizations or decisions made or provided by you, regardless of any written or oral advice or representation made by the Company or its representatives with respect to the subject matter thereof. In addition to the foregoing, to the extent the Company’s performance hereunder is prevented or delayed by any act or omission by you, the Company will not be liable for any costs, charges or losses sustained or incurred by you, directly or indirectly, in connection with such prevention or delay.

PAYMENT TERMS.

All invoiced amounts are due and payable on the date of the applicable invoice. You are responsible for all sales, use and excise taxes, and any similar taxes, duties and charges of any kind imposed by any governmental authority on amounts payable by you hereunder. Any amounts that remain unpaid for more than thirty (30) days shall be deemed past due and shall accrue interest at a rate of two percent (2%) per month (24% per annum) until paid in full. You agree to be fully responsible for all reasonable collections and attorney fees incurred by the Company in connection with the collection of any unpaid and past due amounts, including accrued interest. All cores are due 90 days after invoice date, and no credit will be given after 90 days. 

LIMITED WARRANTY.

All remanufactured to stock fuel injection pumps, fuel injectors engines and industrial or over-the-road application turbo charges that are supplied by the Company are warranted to be free from material defects in materials and workmanship for a period of two (2) years from the date of purchase for passenger cars and trucks and for industrial application. All remanufactured turbos supplied by the Company are warranted to be free from material defects in materials and workmanship for a period of two (2) years from the date of purchase for passenger cars and light trucks; provided that the foregoing warranty shall be void and of no effect if you fail to install a new oil feed line when replacing any such turbo (and proof of such replacement must be provided in connection with making any such warranty claim). With respect to any defective good during the applicable warranty period, the Company will, in its sole discretion, (a) repair or replace such good (or the defective part) free of charge, or (b) reimburse you for reasonable (as determined in our sole discretion) repairs performed by a third party at the rate actually paid for such repairs or $75 per hour, whichever is less. Such repair or replacement shall be your sole remedy in connection with the foregoing limited warranties; provided that (a) no such remedy shall be available in connection with any external physical damage or in the event any damage or malfunction results, directly or indirectly, from improper installation, misuse, neglect, or unauthorized disassembly or alteration, (b) the foregoing warranty expressly excludes all high performance diesel products and services and all special, indirect or consequential damages (including, without limitation, component removal or installation, equipment down time, prospective profits, or other economic loss) due to a defect otherwise covered by the foregoing, and (c) all otherwise goods eligible for warranty consideration must (i) be shipped to the Company, freight prepaid (i.e., collect shipments will not be accepted), (ii) include proof of purchase and a written notice of the nature of the alleged defect, (iii) allow for adequate means for the Company to operate and test such goods.
Warranty repairs and replacements shall be made in the ordinary course of business, the timing and performance of which shall be in the reasonable discretion of the Company. THE FOREGOING LIMITED WARRANTY REPRESENTS THE COMPLETE WARRANTY OFFERED BY THE COMPANY. EXCEPT AS SET FORTH ABOVE, THE COMPANY MAKES NO WARRANTY WHATSOEVER WITH RESPECT TO THE GOODS AND SERVICES OFFERED BY THE COMPANY, INCLUDING, WITHOUT LIMITATION, ANY WARRANTY OF MERCHANTABILITY OR WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE, WHETHER EXPRESS OR IMPLIED BY LAW, COURSE OF DEALING, COURSE OF PERFORMANCE, USAGE OF TRADE OR OTHERWISE.

LIMITATION OF LIABILITY.

WITHOUT LIMITING ANY OTHER PROVISION HEREOF, IN NO EVENT SHALL THE COMPANY BE LIABLE TO YOU OR TO ANY THIRD PARTY FOR ANY LOSS OF USE, REVENUE OR PROFIT OR DIMINUTION IN VALUE, OR FOR ANY CONSEQUENTIAL, INCIDENTAL, INDIRECT, EXEMPLARY, SPECIAL OR PUNITIVE DAMAGES WHETHER ARISING OUT OF BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, REGARDLESS OF WHETHER SUCH DAMAGES WERE FORESEEABLE AND WHETHER OR NOT THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND NOTWITHSTANDING THE FAILURE OF ANY AGREED OR OTHER REMEDY OF ITS ESSENTIAL PURPOSE. SUBJECT TO APPLICABLE LAW, IN NO EVENT SHALL THE COMPANY’S AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS, WHETHER ARISING OUT OF OR RELATED TO BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, EXCEED TWO TIMES THE AGGREGATE AMOUNTS PAID OR PAYABLE TO THE COMPANY PURSUANT TO THE APPLICABLE COMPANY FORM IN THE 12 MONTH PERIOD PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

NO MODIFICATION.

Without limiting any other provision of these Terms, you acknowledge and agree that (a) no salesperson, agent, representative, employee or officer of the Company is authorized to waive or modify any warranty, warranty disclaimer or limitation of liability as set forth in these Terms, and (b) no representation, promise, description of goods or services, or affirmation of fact made by a salesperson, agent, representative, employee or officer of the Company shall be effective to waive or modify any warranty, warranty disclaimer or limitation of liability as set forth in these Terms.

GENERAL PROVISIONS.

All matters arising out of or relating to these Terms and any goods or services relating hereto are governed by and construed in accordance with the internal laws of the State of Utah without giving effect to any conflict of law provision. Any legal suit, action or proceeding arising out of or relating to these Terms shall be instituted in the state or federal courts located in Salt Lake County, Utah and each party irrevocably submits to the exclusive jurisdiction of such courts. If any term or provision of this Agreement is invalid, illegal or unenforceable in any jurisdiction, such invalidity, illegality or unenforceability shall not affect any other term or provision of these Terms. These Terms is for the sole benefit of the parties hereto and their respective successors and permitted assigns and nothing herein, express or implied, is intended to or shall confer upon any other person or entity any legal or equitable right, benefit or remedy of any nature whatsoever under or by reason of these Terms. In any action or proceeding to enforce rights under these Terms, the prevailing party will be entitled to recover costs and attorneys’ fees. YOU HEREBY IRREVOCABLY WAIVE THE RIGHT TO TRIAL BY JURY IN ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS.

 

ALL HIGH-PERFORMANCE PARTS AND PRODUCTS ARE INTENDED FOR OFF-ROAD USE ONLY. 

Updated 1/24/2023

 

© Copyright 2023 Industrial Injection Service, Inc.