Industrial Injection Heavy-Duty Parts Catalog | Printed Edition

Industrial Injection Core Returns
2858 South 300 West
Salt Lake City, Utah 84115

INCLUDE RA# THAT WAS ISSUED AT TIME OF PURCHASE! If RA # is lost, please call Customer Service at (800) 955-0476. Have your original invoice at time of phone call to give all appropriate information for return.

Core return freight is the responsibility of the customer

FULL CREDIT WILL BE GIVEN WHEN: 

In order to receive full core credit, your core(s) must be returned within 90 days from receipt of order. It must be as is “off the engine.” Full core credit will be given if core meets acceptance criteria. Cores that are damaged during shipment to Industrial Injection are the responsibility of the customer and their shipping company.

½ CORE CHARGE CREDIT WILL BE GIVEN WHEN:

• Slightly damaged housing or camshaft
• Missing parts such as FCA

No Core Credit issued when:

• Core is seized or hydraulic head is cracked
• Excessive damage ( Heavy use of Bio-diesel and rust are common causes for unacceptable core)
• Core is fire damaged
• Core is returned after 90 days/3months

Please do the following when returning a core:

• Make sure you have removed all fittings from your old unit
• Drain all fuel and oil from unit
• Package cores so that fuel and oil does not escape from the package

NOTE: packages that have fuel or oil residue on the outside of the box during shipping will not be delivered by UPS or the postal service which will cause delays.

• Please re-use boxes and bags that parts were shipped in originally. These boxes are UPS approved to reduce damage while being handled in freight.
• All shipping charges are the responsibility of the customer
• Please write on the box “Core Return” and have RA # clearly written on the outside of box
• Include copy of original invoice and RGA inside box

PLEASE RETAIN RA#, INVOICE # AND TRACKING NUMBER UNTIL CREDIT IS RECEIVED BY YOU. We do not research by customer name, only invoice # or RA #.